FAQ

Yes, it is free. 

Troo differs from platforms like Facebook or Instagram, so it's advisable not to share personal and social life videos. However, exceptions apply if you are a public figure such as a celebrity, politician, or Key Opinion Leader (KOL), and your private life videos hold newsworthy significance that media outlets may consider downloading and publishing. You get paid when they download. 

If you witness a breaking news event or come across a humorous moment, use your smartphone camera to capture it and upload the content to Troo. However, prioritize your safety before anything else.

No. Troo exclusively accepts videos recorded by a smartphone and directly uploaded from the device that captured the footage. This policy ensures that all uploaded videos remain in their raw and unedited form, free from any alterations or manipulations.

No. Troo restricts video uploads to the mobile app, allowing users to upload videos solely from their mobile devices. The desktop website is designated for browsing and downloading videos.

Please provide a brief account of the events, ie who, what, where, when. Refrain from including any contact information. Troo will be equipped to reach out to you through the in-app messager if additional information is necessary.

No. we do not impose a limitation of video duration per upload. However, if upload is timeout due, please try use high-speed WIFI to upload instead of mobile 4G or 5G. We would recommand the ideal duration of video is from at least 30 second to a max of one minute in one shot with steady camera movement if necessay. 

No. Troo incorporates a patented built-in robotic verification feature designed to prevent the upload of videos that were not captured by your smartphone. This technology ensures the authenticity and origin of the uploaded content.

Indeed, when uploading a video, you have the choice to conceal your identity specifically for that particular video.

Yes. Media users are required to pay for downloading Troo videos. Payments will be facilitated through Troocoins.

Media outlets across the world. 

There are multiple avenues to earn Troocoins aside from in-app purchases. Troocoins will be awarded when you successfully fill out all your profiles, including a headshot, and confirm your email. Additionally, you can earn Troocoins when your videos are downloaded, and other users have the option to reward you with Troocoins when they appreciate your videos.

60%. The final amount is subject to deductions for any bank charges incurred during the transaction.

The minimum withdrawal threshold for Troocoins is 2,000 Troocoins in the Troo Wallet. As of now, the exchange rate for Troocoins withdrawal is £120 for every 2,000 Troocoins.

You have the option to transfer Troocoins from your Troo Wallet to your bank account.

Troo offers a unique feature where users can express support for a video by giving Troocoins instead of using a traditional "like" button. Users have the option to purchase Troocoins within their Troo Wallet to give and save Troocoins. Additionally, Troocoins are freely transferable among users.

Yes. Troo suggests that users upload videos when they are connected to WIFI.

Each video comes equipped with a flag button. Troo will conduct a review of all flagged videos and promptly remove them if deemed inappropriate.

To begin, create an account at www.troo.ai, and then select the download button for the desired video. A one-time verification pop-up box will appear; simply click "request verification" to send a brief message to Troo requesting permission to download.

Only media outlets have the eligibility to purchase and download Troo videos.

500 Troocoins per download.